Ts & Cs + Privacy

At Terrachi Wines, we value your trust and your privacy.

This Policy outlines how we manage your personal information.

Should you have any questions, or if you’d like to access the personal information we keep on file, please reach out to us via email on sellvasecretary@bigpond.com

 

This Privacy Policy may be updated occasionally, and without notice. Please check back here to access the latest version.

 

We gather personal information from what you voluntarily provide via our online contact form, orders or email. This information is kept strictly confidential. It is not shared, disclosed or traded with any 3rd parties without your consent, nor used for any other purpose outside of Terrachi communications.

Newsletter subscribers can always opt out by clicking the 'unsubscribe' link at the bottom of every email we send.

It's important to note that transmitting information over the Internet does carry certain risks. Based on this, you should decide if you want to use our site. For those who prefer not to use the Internet, Terrachi offers alternative methods to conduct business.

 

Our site uses cookies to improve your browsing experience. These cookies interact with your device to identify return visits and retain your personalised settings. The goal is to ensure an optimal user experience. They do not gather any data from your device. You have the option to disable cookies, but doing so may limit some features on the website.

 

Our website uses both internal tools and Google Analytics to track visitors' IP addresses. This anonymous tracking helps us enhance our site by analysing visitor demographics, browser preferences and popular pages.

For users who submit forms or place orders on our site, we log their IP addresses to verify transactions and prevent fraudulent activities online. This data remains confidential and is only shared if legally required, or to address harmful online behaviour.

 

Our website contains links to external third-party websites that might be beneficial to our users. Please be aware that these sites operate under their own privacy policies, which may differ from ours. We neither control nor endorse the privacy practices of these third-party sites.

If you have concerns about how Terrachi Wines handles, processes or manages your personal information, please reach out to us. We will need to verify your identity and obtain complete details of your complaint before proceeding.

Please allow up to 10 business days for us to respond. We may not be able to resolve every complaint to everyone's satisfaction.

If you're not satisfied with our response, you have the right to file a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au